Refund Policy

Our refund policy applies to:

• Pro Plan purchases made within the last 14 days
• Requests submitted via email to support@pixelntools.com

The Free Plan does not require a refund as there is no payment involved.

To request a refund:

1. Send an email to support@pixelntools.com
2. Include the email address associated with your PixelNTools account
3. Include your PayPal transaction ID (optional, but helps speed up processing)

You do not need to provide a reason for your refund request within the 14-day window.

• Processing Time: Refunds are typically processed within 3-5 business days
• Refund Method: Refunds are issued to the original payment method (PayPal)
• Account Status: Upon refund, your account will be downgraded to the Free Plan

After the 14-day money-back guarantee period, refunds are generally not available. However, we may consider refunds in exceptional circumstances, such as:

• Service unavailability for extended periods due to issues on our end
• Billing errors or duplicate charges
• Other extraordinary situations at our discretion

Please contact us to discuss your situation.

We encourage you to contact us directly before initiating a chargeback with your payment provider. We're committed to resolving any issues promptly and fairly. Initiating a chargeback without first contacting us may result in account suspension.

For refund requests or questions about this policy: